Wizards and Nominet Dispute Procedure
Established in 1994, Wizards are one of the longest serving providers of Internet services in the UK and are justifiably proud of our reputation for customer service built up over 2 decades of successful trading.
A big part of Wizards client serive is hosting "UK" domains by which we mean .uk, .co.uk, .org.uk, etc. which are ultimately administered by Nominet. In the unlikely event you have any issues at all arising from Wizards hosting "UK" domains on your behalf, please contact us at once using 0333 241 7707 or use firstname.lastname@example.org or email@example.com and we will work with you to resolve your problem!
We will endeavour to respond to any such email within 2 working days.
In practice, Wizards would anticipate responding much sooner and expect to have any such issue resolved within 24 hours provided it is within our ability to do so. In the even more unlikely event Wizards cannot directly assist we would be happy to direct you to whatever body is best equipped where to address your query.
Finally, should you feel we have not satisfactorily addressed your query, you can then raise the matter with Nominet directly here http://www.nominet.uk/resources/complaints
Wizards expect to offer our services to the highest possible professional standards and if you have any observations to make do not hesitate to contact us on 0333 241 7707 or use firstname.lastname@example.org